Refund policy

Refund and Return Policy

At Puria, your satisfaction is our priority. If a product does not meet your expectations, we offer the option to request a return or refund under certain conditions.

⏳ Return Timeframe

You have 14 days after receiving your order to request a return.

🔁 Return Conditions

To be eligible for a return, the product must be:

  • Unused

  • In its original condition

  • In its original packaging, undamaged

Without meeting these conditions, we unfortunately cannot accept the return.

📦 Return Procedure

Before sending an item back to us, please contact our team via:

We will provide you with the instructions necessary to complete the return.
No return will be accepted without prior confirmation.

Return shipping costs are the responsibility of the customer, except in cases of our error.

💳 Refunds

Once we receive and inspect the returned item:

  • We will send you an email confirming receipt.

  • If the return is approved, your refund will be automatically processed to your original payment method within 5 to 10 business days.

❌ Non-Refundable Items

We cannot accept returns or refunds for:

  • Products that have been opened or used

  • Missing or damaged original packaging

  • Returns not approved by our team

  • Returns requested after the 14-day period

🧐 Defective or Damaged Items

If you receive a product that is:

  • Defective

  • Damaged

  • Or does not match your order

Please contact us within 48 hours with photo or video evidence.
We will arrange a replacement or refund.

📞 Contact

For any questions regarding returns, please contact us at:

Terrence2431@gmail.com

Return shipping costs are the responsibility of the customer, except in cases of our error.